Privacy Policy

At PetFlurryPalace, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit or make a purchase from our website.

📌 Information We Collect
We may collect and process the following data:

• Personal identification information (name, email address, phone number, shipping and billing address)
• Payment information (processed securely via third-party payment providers – we do not store card details)
• Technical data (IP address, browser type, time zone, device information)
• Usage data (how you interact with our website)

⚙️ How We Use Your Information
We use your information to:

• Process and fulfil your orders
• Communicate with you regarding your purchase
• Improve our website and services
• Prevent fraud and ensure security
• Send marketing emails (only if you opt in)

🍪 Cookies
Our website uses cookies to enhance your browsing experience. Cookies help us understand user behaviour and improve our services.

You can choose to disable cookies through your browser settings.

🔐 Data Sharing
We only share your data with trusted third parties where necessary, including:

• Payment processors
• Shipping and delivery partners
• Website hosting and analytics providers

All third parties are required to keep your information secure and use it only for specified purposes.

🛡️ Data Security
We implement appropriate security measures to protect your personal data from unauthorised access, alteration, or disclosure.

⏳ Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements.

👤 Your Rights (UK GDPR)
Under UK data protection laws, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data
• Object to or restrict processing
• Withdraw consent at any time

To exercise these rights, please contact us using the details below.

📩 Contact Us
If you have any questions about this Privacy Policy or your data, please contact us:

Email: ethrivehub96@gmail.com