Shipping Policy

At PetFlurryPalace, we are committed to delivering your orders in a timely and reliable manner. Please review our shipping policy below for full details.

📦 Order Processing Time
All orders are processed within 1–3 working days (excluding weekends and public holidays).
You will receive a confirmation email once your order has been placed, and another notification once it has been dispatched.

🌍 Shipping Times
Estimated delivery times:

• United Kingdom: 3–7 working days
• Europe: 5–10 working days
• International: 7–15 working days

Please note that delivery times are estimates and may vary due to external factors such as customs delays or courier issues.

💷 Shipping Costs
Shipping costs are calculated at checkout based on your location and order size.
We may offer free shipping promotions from time to time.

📍 Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
You can use this to monitor the status of your delivery.

⚠️ Delays
While we aim to deliver within the estimated timeframes, delays can occasionally occur due to:

• High demand periods
• Customs processing (for international orders)
• Courier service disruptions

We appreciate your patience in such situations.

❗ Incorrect Address
Please ensure that your shipping address is correct at checkout.
We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

📦 Lost or Damaged Items
If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery (or expected delivery).
We will investigate the issue and arrange a replacement or refund where applicable.

📩 Contact Us
If you have any questions about shipping, please contact us:

Email: ethrivehub96@gmail.com