Return & Refund Policy

At PetFlurryPalace, we aim to ensure you are completely satisfied with your purchase. If you are not entirely happy, you may request a return or refund in accordance with the terms outlined below.

🔄 Returns
You have the right to return your item within 14 days of receiving your order.
To be eligible for a return, the item must be unused, in its original condition, and returned in the original packaging.

Certain items are non-returnable, including sale items, gift cards, and personal care goods.

💰 Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If your refund is approved, it will be processed within 5–10 working days to your original method of payment.

Please note that your bank or payment provider may take additional time to process the refund.

🔁 Exchanges
We only replace items if they are faulty, damaged, or incorrect.
If you need an exchange, please contact us at ethrivehub96@gmail.com.

🚚 Shipping Returns
Customers are responsible for the cost of return shipping unless the item is faulty or incorrect.
Original shipping charges are non-refundable.

❌ Non-Returnable Items

• Sale or discounted items
• Gift cards
• Personal care and hygiene products

📩 Contact Us
If you have any questions about our Return & Refund Policy, please contact us:

Email: ethrivehub96@gmail.com